Contact Us
Need a hand? Our support team is ready to help with account-related questions, deposit or withdrawal issues, technical concerns, or general feedback. Reach out anytime by live chat, email, or phone for timely assistance. When emailing, include your account ID and a brief description so we can investigate quickly. For payment or verification queries we’ll outline required documents and next steps, and provide clear follow-up timelines.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email, usually within 24 hours) |
| General Enquiries | [email protected] (business queries, reply within 48 hours) |
| Affiliate Enquiries | [email protected] (partner programme, manager assigned) |
| Phone | +1 604 312 9487 (English, available 24/7) |
| Working hours | 24/7 (all services) |
Contact by email
For detailed requests, account issues or when you need to send documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and up-to-date contact details to help us process your request without delay. Include your account ID and any relevant attachments so our team can respond accurately and quickly.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, while simple requests may be resolved faster via live chat. More complex issues, such as account verification or payment investigations, can take longer depending on document checks and third-party processing. We keep you updated on progress and provide estimated timelines for any extended cases.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please share them with us. Every message is reviewed carefully by our team and used to refine features, promotions, and the overall user experience. Your input helps us make the casino more useful and fair for Canadian players.