Privacy & Data Protection

This Privacy Policy explains how Royal Club collects, uses, stores and protects the personal information you provide when you use our online casino and sportsbook services in Canada. We respect your privacy and aim to be clear about the data we collect, why we collect it, and how you can manage your information.

Types of data we collect

We collect several categories of information to operate accounts, process payments and maintain a safe playing environment. The exact data collected depends on the services you use and the choices you make when registering or transacting with us.

Personal data

Personal data includes your name, date of birth, address, email, phone number and identity documents you provide for account verification. We may also collect information required for age and identity checks where applicable.

Technical data

Technical data covers information about your device and connection such as IP address, browser type, device identifiers, operating system and activity logs. This data helps us deliver the site, improve performance and detect suspicious behaviour.

Transactional data

Transactional data includes account activity, deposits, withdrawals, wagers, game history and payment method details. We may retain information needed to process transactions and respond to payment queries.

How we use your information

We use data to operate and improve our services, manage your account, process payments, verify identity, prevent fraud, and comply with legal obligations. Information may also be used to provide support, to communicate about account activity, and to send service-related messages where permitted.

Data protection practices

We implement technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction. These measures may include encryption, access controls and staff training. While we take steps to secure data, no system is completely foolproof and we ask users to protect their account credentials.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, remember preferences, analyse usage and support security. Some cookies are essential for account sessions and payment flows. Other cookies support analytics and site optimisation. You can manage cookie settings in your browser, but disabling certain cookies may affect functionality.

Your rights

You have rights relating to your personal information, including the right to request access, correction or deletion, and to object to certain processing. You may also request restrictions on processing or portability of data where applicable. We will consider requests and respond in a timely manner in line with applicable practices.

Access, correction and deletion of data

If you want to access, correct or remove your personal information, contact us at [email protected]. Please include enough detail for us to locate your account. We may require identity verification before making changes. Certain information may need to be retained for operational or legal reasons even after an account is closed.

Information sharing and third parties

We may share information with service providers who support payments, fraud prevention, identity verification, hosting and customer support. We may also share data where required by law or to protect the safety of users. Third parties that process data on our behalf are expected to maintain appropriate security and confidentiality safeguards.

Privacy policy updates

We may update this Privacy Policy from time to time. When changes are made we will post the revised policy on our site. Continued use of our services after an update indicates acceptance of the revised terms. For questions about this policy contact [email protected].